Contact Tokyo Essentials
We'd Love to Hear From You
Have a question about a product, your order, shipping, or anything else? We're here to help.
Whether you're looking for more information about a Japanese skincare product or need assistance with an order, feel free to contact us.
Customer Support
Email:
support@tokyoessentials.ca
We aim to respond to customer inquiries as soon as possible.
Orders & Shipping
For questions about an existing order, please include your order number so we can assist you more quickly.
For shipping information, delivery times and our free shipping threshold, please visit our Shipping Policy.
Richmond Hill Pickup Point
Tokyo Essentials — Richmond Hill Pickup Point
10720 Yonge Street, Unit 205
Richmond Hill, ON L4C 3C9, Canada
Choose pickup at checkout for eligible in-stock products. Pickup is available for prepaid online orders at our Richmond Hill pickup point. We will email you when your order is ready. Please wait for your ready-for-pickup confirmation before visiting.
Pickup hours: Monday–Friday, 10 a.m.–5 p.m. (local time).
Preparation time: In-stock orders are usually ready within one business day. Please wait for your ready-for-pickup confirmation before visiting and bring your order confirmation.
This is a pickup point only; walk-in shopping is not available.
Product Questions
Not sure which product is right for you? Send us your question and we'll do our best to provide helpful information based on the product details available.
We look forward to hearing from you.
Tokyo Essentials
Authentic Japanese Beauty, Made Easy.