Frequently Asked Questions

About Tokyo Essentials

Are your products authentic?

Yes. Tokyo Essentials focuses on authentic Japanese skincare, sunscreen, haircare and beauty products from established Japanese brands.

We carefully select the products we offer and provide clear product information to help you shop with confidence.

Where do you ship?

We currently ship orders across Canada.

How much does shipping cost?

Standard shipping is $14.99 CAD.

Orders of $75 CAD or more qualify for free standard shipping.

How long does shipping take?

Standard delivery is estimated at 3–5 business days after your order has been processed and shipped.

Delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays and other circumstances outside our control.

How can I track my order?

When tracking information is available, it will be sent to you by email after your order has been shipped.

Please allow some time for the tracking information to become active.

Can I return a product?

Returns are subject to our Refund & Return Policy.

For hygiene and product-safety reasons, opened or used skincare, sunscreen, haircare and personal care products may not be eligible for return.

Please contact us before sending any product back.

What if I receive a damaged or incorrect product?

Please contact us as soon as possible and provide your order number and photographs of the product and packaging.

We will review the issue and help determine the appropriate resolution.

Are the products made in Japan?

Our store focuses on authentic Japanese beauty products. Product origin may vary by product, so please refer to the individual product listing and packaging for specific information.

How can I contact Tokyo Essentials?

You can contact us through our Contact Us page with questions about products, orders, shipping or anything else related to your purchase.

We aim to respond to customer inquiries as soon as possible.

Do you offer product recommendations?

Yes. If you're unsure which product may be suitable for your routine, feel free to contact us with your question. We'll do our best to provide helpful information based on the available product details.

Do prices include taxes?

Product prices are displayed in Canadian dollars (CAD). Applicable taxes and shipping charges are calculated separately where applicable and shown during checkout.

Can product packaging change?

Yes. Manufacturers may update packaging, product names, formulations or other product details from time to time. The actual product packaging may occasionally differ from the images shown on our website.