Terms of Service

Last updated: September 1, 2026

Welcome to Tokyo Essentials. By accessing or using our website and purchasing products from our store, you agree to the following terms and conditions.

1. General

Tokyo Essentials operates an online store offering Japanese skincare, sunscreen, haircare and beauty products to customers in Canada.

We reserve the right to update, modify or discontinue products, services, pricing or other website content at any time without prior notice.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, pricing and other information.

Product packaging, ingredients, appearance and other details may change from time to time according to the manufacturer.

Images are provided for illustrative purposes and actual packaging may occasionally differ from images shown on the website.

3. Pricing

All prices displayed on our website are in Canadian dollars (CAD) unless otherwise stated.

Applicable taxes and shipping charges are calculated separately where applicable and will be displayed during checkout.

We reserve the right to correct pricing, product information or other errors on the website.

4. Orders

Submitting an order constitutes a request to purchase the selected products.

We reserve the right to refuse, cancel or limit an order when necessary, including in cases involving product availability, pricing errors, suspected fraudulent activity or other circumstances that require review.

If an order is cancelled after payment has been processed, the applicable amount will be refunded to the original payment method.

5. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we will contact the customer regarding the available options, which may include a refund for the unavailable item.

6. Shipping

Orders are shipped according to our Shipping Policy.

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Customers are responsible for providing a complete and accurate shipping address.

7. Returns and Refunds

Returns and refunds are subject to our Refund & Return Policy.

Certain opened or used personal care products may not be eligible for return for hygiene and product-safety reasons.

8. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorized access to the website, its systems or other users' information.

9. Intellectual Property

The content of this website, including text, graphics, logos, images, design elements and other materials, is owned by or used with permission by Tokyo Essentials or the applicable rights holder.

You may not reproduce, distribute, modify or commercially use website content without appropriate authorization.

10. Third-Party Services

Our store may use third-party services such as payment processors, shipping providers, analytics services and other technology providers.

Your use of those services may also be subject to the terms and policies of the applicable third parties.

11. Limitation of Liability

To the extent permitted by applicable law, Tokyo Essentials will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including shipping delays, carrier disruptions, website interruptions or events outside our control.

Nothing in these terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised effective date.

13. Contact

If you have questions regarding these Terms of Service, please contact us through our Contact Us page.

Tokyo Essentials
Authentic Japanese Beauty, Made Easy.