Refund & Return Policy

Last updated: September 1, 2026

At Tokyo Essentials, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us so we can review the situation and determine the appropriate solution.

Returns

Because our products include skincare, sunscreen and personal care products, opened or used products may not be eligible for return for hygiene and product-safety reasons.

To be eligible for a return, an item generally must:

• Be unused and unopened

• Remain in its original packaging

• Be in resalable condition

• Be returned within the applicable return period

Please contact us before sending any item back. We will provide return instructions if your return is approved.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

We will review the information and work with you to determine the appropriate resolution.

Refunds

If your return is approved and a refund is applicable, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Non-Returnable Items

For hygiene and product-safety reasons, opened or used skincare, sunscreen, haircare and other personal care products may not be eligible for return.

Return Shipping

If an item is returned because it is no longer wanted or was ordered incorrectly, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the situation.

Contact Us

If you have questions about a return or refund, please contact us through our Contact Us page and include your order number.

Tokyo Essentials
Authentic Japanese Beauty, Made Easy.