Shipping policy

SHIPPING POLICY
Last updated: October 11, 2026

Tokyo Essentials ships Japanese beauty products from Ontario, Canada, to customers in Canada and the United States. Product availability can differ by destination. Enter your delivery address at checkout to confirm the available products, shipping options and final total.

Canadian orders

Standard shipping: $14.99 CAD for orders under $75 CAD.
Free standard shipping: orders of $75 CAD or more before taxes.
Estimated transit time: 3–7 business days after dispatch. Remote destinations may take longer.

Canadian orders are shipped domestically from Canada, so there are no import duties payable by the customer on delivery. Applicable Canadian sales taxes are shown at checkout.

United States orders

Currency: US market prices and checkout totals are shown in US dollars (USD).
Free standard shipping: orders with an eligible merchandise subtotal of $100 USD or more after discounts, before duties and taxes.
Orders under $100 USD: the standard shipping charge is displayed at checkout before payment.
Estimated transit time: 5–8 business days after dispatch. Customs processing, remote destinations and carrier delays can extend this estimate.

Orders ship from Canada using Canada Post. Review the shipping charge and delivery address before placing your order.

US duties and taxes

Applicable import duties and import taxes are calculated and collected at checkout and shown separately from product prices and shipping. Any applicable sales tax is also shown at checkout. Free shipping covers the delivery charge; it does not waive duties or taxes.

US shipments are sent with duties prepaid. If a carrier requests an additional customs payment, please contact us with your order number and the payment notice so we can investigate.

Processing times and pre-orders

In-stock orders are normally processed within 1–2 business days, Monday through Friday, excluding statutory holidays. Processing may take longer during holidays or promotional periods.

Pre-orders follow the estimated dispatch date shown on the product page or storefront announcement. The regular processing window does not apply while a pre-order is awaiting stock. Transit estimates begin after dispatch, not on the date you place your order. Please contact us if you need clarification about an order containing pre-order items.

Delivery estimates are not guaranteed. Timing can vary because of destination, customs processing, weather, holidays and carrier volumes.

Order tracking

After your order is dispatched, we send a shipping confirmation email with tracking information. Please allow 24 hours for the carrier's tracking information to update.

Address accuracy and delivery

Please check your address, including apartment or unit number and postal or ZIP code, before completing checkout. Incorrect or incomplete addresses can cause delays, misdelivery or returned parcels. Additional shipping charges apply when an order must be reshipped because of an address error.

Damaged, delayed or missing packages

If your package arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, with your order number and, where possible, clear photos of the packaging and products. This is a reporting preference, not an absolute deadline for assistance. Later-discovered damage or defects will still be reviewed, and your statutory rights are unaffected. If tracking has stopped updating or your shipment is significantly past its estimated delivery window, contact us so we can investigate with the carrier.

For return eligibility and instructions, see our Refund & Return Policy.