Shipping Policy

Last updated: September 1, 2026

At Tokyo Essentials, we currently ship orders across Canada.

Shipping Rates

Standard Shipping

$14.99 CAD

Estimated delivery time: 3–5 business days

Free Shipping

Enjoy free standard shipping on orders of $75 CAD or more.

Order Processing

Orders are typically processed and prepared for shipment after payment has been successfully completed.

Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

Delivery Times

The delivery estimates above are estimates provided for planning purposes and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Please allow some time for tracking information to become active after your order is dispatched.

Incorrect or Incomplete Addresses

Please make sure your shipping address is complete and accurate when placing your order.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply before the order can be shipped again.

Delayed or Missing Orders

If your order appears to be delayed or has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number.

We will do our best to assist you and, where applicable, work with the shipping carrier to investigate the shipment.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the package and products.

We will review the situation and determine the appropriate next steps.

Contact Us

If you have any questions about shipping, please contact us through our Contact Us page.

Tokyo Essentials
Authentic Japanese Beauty, Made Easy.